Skip to content
✨ Celebrate Diwali with Mahindra Nursery Exports! Enjoy a 10% Discount on All Orders! Use Code: DIWALI10. Offer Valid Until [29/10/24]. Shop Now! 🎉
✨ Celebrate Diwali with Mahindra Nursery Exports! Enjoy a 10% Discount on All Orders! Use Code: DIWALI10. Offer Valid Until [29/10/24]. Shop Now! 🎉

Frequently Asked Questions (FAQs)

GENERAL

Do you sell plants on a retail basis?

No, we specialize in wholesale only. We cater to businesses, landscapers, and bulk buyers across India, offering plants at wholesale prices.

What is the minimum order value?

We have location-based minimum order requirements:

  • Andhra Pradesh & Telangana: 50,000 INR
  • Tamil Nadu, Karnataka & Maharashtra: 150,000 INR
  • North Indian states: 300,000 INR
Do you deliver plants across India?

Yes, we offer India-wide transportation. We handle the loading of plants directly onto vehicles and arrange transportation to ensure safe delivery of bulk orders.

Can I visit the nursery?

Absolutely! We welcome wholesale buyers to visit our nursery, inspect the plant varieties, and discuss their requirements. Please contact us in advance to schedule your visit.

What if a specific plant variety is unavailable?

If a plant variety is not in stock, we source it from nearby nurseries to provide the best options to our customers.

Do you provide any discounts?

Yes, discounts are available on large orders. Contact us to discuss your order and get a customized quotation.

What types of plants do you offer?

We have over 5,000 varieties, including fruit plants, flowering trees, ornamental plants, medicinal plants, climbers, creepers, indoor plants, exotic plants, and more.

How do I place an order?

Orders can be placed through our website, WhatsApp, or directly with our sales team. Once we receive your requirements, we’ll send a detailed quotation.

Do you offer plant care and maintenance advice?

Yes, we provide basic care instructions with each order to ensure plants thrive in their new environments. Our team can also offer guidance for specific plants upon request.

What payment methods do you accept?

We accept bank transfers, UPI payments, and other convenient modes of payment. Details will be provided once your order is confirmed.

Can I get a quotation for my plant requirements?

Certainly! Submit your requirements through our website or contact us via WhatsApp, and we’ll send you a quotation with detailed pricing.

How are the plants packaged and shipped?

We do not pack plants individually. Instead, we load plants directly onto vehicles for transportation to ensure they arrive safely and efficiently at their destination.

What sizes and weights do your plant bags come in?

Our plants are available in various bag sizes, such as 5x6 (1 kg), 8x10 (3 kg), 12x13 (10 kg), and more, up to 40x40 bags (200 kg). Each size is tailored to suit different types and ages of plants.

Do you offer customization for plant sizes?

Yes, we offer plants in different sizes and ages to meet the specific needs of landscapers and bulk buyers. Reach out to us for a list of available sizes for your preferred plants.

How can I contact you for more information?

You can reach us via:

Phone: +91 9493616161

Email: info@kadiyamnursery.com

Website: KadiyamNursery.com.

Ordering and Quotations

How can I get a quotation?

You can request a quotation by submitting your requirements on our website or contacting us via WhatsApp. We’ll provide a detailed quotation based on your plant selections, quantities, and location.

What information should I provide for a quotation?

To receive an accurate quotation, please provide:

  • A list of plants with preferred varieties and quantities
  • Desired sizes or ages of plants (if applicable)
  • Delivery location
  • Any special requirements (e.g., delivery timeframe, packaging preferences)
Can I modify my order after placing it?

Yes, minor modifications can be made before the order is finalized. Please contact us promptly if you need to adjust plant varieties, quantities, or delivery details. We will do our best to accommodate changes based on availability.

How long is the quotation valid?

Our quotations are typically valid for 7-10 days from the date of issue. This ensures that prices remain accurate. If you need an extension, please let us know, and we’ll adjust as per stock availability and market conditions.

What is the lead time for order fulfillment?

The lead time varies depending on the size and complexity of the order. Generally, most wholesale orders are processed within 7-14 days. Larger or custom orders may require additional time. We’ll provide an estimated timeline upon order confirmation.

How do I confirm my order after receiving a quotation?

To confirm your order, review the quotation details and reply to us with confirmation. Once confirmed, our team will send an invoice and payment instructions to finalize the order.

Can I get a sample order before placing a bulk order?

We understand the importance of quality assurance. While our minimum order values apply, we can discuss sample orders on a case-by-case basis. Please contact us to discuss sample options.

What happens if a quoted plant variety becomes unavailable?

Plant availability can sometimes change due to demand and seasonal factors. If a quoted plant variety becomes unavailable, we’ll notify you and offer similar alternatives or adjust the quotation accordingly.

Do you offer discounts on bulk orders?

Yes, we provide discounts based on the order size. Larger orders may qualify for special pricing. Please inquire with our team for more information on bulk discounts.

How can I track my order status after confirmation?

Once your order is confirmed, our team will provide regular updates on the status, including estimated dispatch and delivery times. You can also reach out to our customer service for real-time information.

What bag sizes are available for plants at Mahindra Nursery Exports?

We offer ages plants in various bag sizes to meet different planting needs:
5x6 bag | 1 kg | 6 mounths
8x10 bag | 3 kg | 1 year
12x13 bag | 10 kg | 1.5 year
15x16 bag | 15 kg | 2 years
18x18 bag | 35 kg | 2.5 years
21x21 bag | 50 kg | 3 years
25x25 bag | 80 kg | 3.5 years
30x30 bag | 100 kg | 4 years
40x40 bag | 200 kg | 5 years

Product Availability and Sourcing

How do you manage plant availability?

We update our inventory regularly based on seasonal availability and demand. With over 5,000 plant varieties, we strive to maintain a broad selection, though specific plants may vary depending on the season and stock levels.

Can you provide rare or exotic plant varieties?

Yes, we specialize in a wide range of plants, including rare and exotic varieties. If you have specific requests, please let us know, and we’ll do our best to source these plants for your order.

What if a particular plant variety is out of stock?

If a plant is not currently available, we can often source it from nearby nurseries to fulfill your requirements. We’ll inform you of any delays and provide similar alternatives to ensure you have the best options.

How frequently is your plant inventory updated?

Our inventory is updated regularly to reflect seasonal changes and availability. We recommend contacting us or checking our website for the latest information on plant availability before placing a large order.

Can I place an advance order for seasonal plants?

Yes, advance orders for seasonal plants are welcome. This ensures you receive the plants at the optimal time for planting. Please get in touch to discuss your seasonal needs and reserve your plants ahead of time.

Do you offer customized sourcing for specific landscaping projects?

Absolutely! For large landscaping projects, we can work with you to source specific plant varieties, sizes, or quantities that match your design requirements. Contact us with your project details, and we’ll provide a tailored solution.

Can you supply plants suitable for various climate zones?

Yes, we cater to a range of climate needs across India. Our team can guide you in selecting plants that thrive in particular climates, whether you need plants for tropical, arid, or temperate regions.

How do you ensure the quality and health of plants?

Quality is our top priority. Each plant undergoes thorough inspection for health, growth rate, and disease resistance. Our nursery practices optimal care standards, ensuring every plant meets wholesale quality requirements.

Can you fulfill urgent orders for bulk quantities?

We aim to accommodate urgent orders based on stock availability and transportation arrangements. If you require a quick turnaround, please contact us directly, and we’ll do our best to prioritize your order.

Are certain plants limited to specific seasons?

Yes, some plants are seasonal and may only be available at certain times of the year. We’ll provide guidance on the best seasonal varieties and any alternatives if needed for off-season orders.

Do you provide plants of various ages and sizes?

Yes, we offer plants in multiple sizes and ages, depending on availability. We can supply young saplings, mature plants, or even fully-grown trees, catering to different project requirements.

Can you source plants that are not listed on your website?

If you need a plant variety not listed on our website, please reach out with your request. We leverage our extensive nursery network to source additional varieties whenever possible.

Payment and Pricing

What payment methods do you accept?

We accept multiple payment options, including bank transfers, UPI payments, and other secure methods. Our team will provide payment details once your order is confirmed.

Do you offer credit terms for bulk buyers?

Credit terms may be available for established clients with a good payment history. For new customers, we generally require full or partial payment before processing the order. Please contact us to discuss potential credit arrangements.

Is a deposit required to confirm an order?

Yes, we typically require a deposit to confirm large wholesale orders. The deposit amount will depend on the order size and will be outlined in your quotation.

How do you handle taxes and GST?

Live plants and bulbs are not subject to GST in India. Other items may have applicable taxes, and a detailed invoice will be provided for each order to ensure transparency.

Are there any hidden fees in your pricing?

No, our pricing is transparent with no hidden fees. All costs, including transportation and any applicable taxes, will be clearly outlined in your quotation and invoice.

Do you offer discounts for bulk orders?

Yes, we provide competitive discounts for large orders. The discount percentage depends on the order volume, plant types, and season. Feel free to discuss your order with us for tailored pricing.

How do I get a pricing list?

For our regular customers, we offer an updated pricing list. If you’re new to our nursery, please reach out with your specific requirements, and we’ll send a quotation tailored to your needs.

Can I negotiate prices for large or repeat orders?

Yes, we are open to price negotiations for significant or recurring orders. Our goal is to build lasting relationships with our wholesale customers by offering competitive and flexible pricing.

Are transportation costs included in the price?

Transportation costs are generally separate and will be calculated based on the delivery location, order size, and transportation method. These details will be included in your final quotation.

Shipping and Delivery

Do you deliver plants across India?

Yes, we offer India-wide delivery for all wholesale orders. We handle the loading of plants directly onto vehicles to ensure safe transportation and efficient delivery.

What are the delivery charges?

Delivery charges vary based on the location, order size, and transportation method. These costs will be clearly outlined in your quotation, so you have complete transparency on the final amount.

How do you ensure plant safety during transit?

Our team takes great care in loading plants securely onto vehicles to minimize damage. Plants are arranged and protected to withstand long-distance travel, ensuring they arrive healthy and in good condition.

What is the expected delivery time?

Delivery times depend on the destination and order size. Generally, orders within Andhra Pradesh and Telangana are fulfilled more quickly, while orders to other states may take longer. We’ll provide an estimated delivery time when your order is confirmed.

Can I arrange my own transportation for the plants?

Yes, customers are welcome to arrange their own transportation if preferred. We’ll coordinate with your chosen logistics provider to ensure a smooth pickup and loading process.

Do you offer international shipping?

Currently, we focus on domestic wholesale orders within India. However, if you are interested in international shipping, please contact us to discuss feasibility and potential arrangements.

Is there a minimum order value for shipping?

Yes, our minimum order values for delivery are based on the destination:

  • Andhra Pradesh & Telangana: 50,000 INR
  • Tamil Nadu, Karnataka & Maharashtra: 150,000 INR
  • North Indian states: 300,000 INR
How will I be informed of my order’s dispatch?

Once your order is ready for dispatch, we’ll notify you via your preferred contact method (email, WhatsApp, or phone) with the dispatch details, estimated delivery time, and tracking (if available).

What if my plants arrive damaged?

While we take every precaution to ensure safe delivery, unforeseen incidents may occur. If you receive damaged plants, please contact us immediately, and we will work with you to resolve the issue.

Do you provide tracking for shipments?

For large orders, we provide tracking or regular updates on the delivery status. If you need real-time tracking, please inform us, and we’ll do our best to arrange it based on the transport provider.

Can I specify a delivery date?

We strive to accommodate specific delivery dates if requested in advance. Please let us know your preferred timeframe when placing the order, and we’ll coordinate to meet your requirements as closely as possible.

Are there any specific requirements for plant delivery locations?

To ensure safe unloading, the delivery location should be accessible for vehicles and suitable for plant handling. If your site has unique conditions, please inform us so our team can prepare accordingly.

Do you offer packaging options for shipments?

We do not pack plants individually. Plants are loaded directly onto the vehicle for efficient bulk transport, ensuring they arrive safely without unnecessary packaging.

Can I change the delivery address after placing an order?

Delivery address changes can be accommodated if requested before dispatch. Contact us as soon as possible, and we’ll update the details based on the status of your order.

Plant Care and Maintenance

Do you provide plant care instructions with each order?

Yes, we provide basic care guidelines with every order to help you maintain the health and growth of your plants. These instructions cover essential care aspects such as watering, sunlight, and fertilization.

Can you offer guidance for specific plant varieties?

Absolutely! If you need care tips for particular varieties, our team is happy to provide detailed guidance tailored to those plants’ unique needs. Contact us directly for specialized advice.

How should I handle plants upon arrival?

Upon receiving your plants, place them in a shaded area and water them immediately if needed. Allow them to acclimate for a day or two before transplanting or placing them in their permanent location.

What climate conditions are best for your plants?

We offer plants suited for a variety of climates across India. Our team can help you select plants that are most suitable for your region’s temperature, humidity, and soil type.

Do you provide soil and fertilizer recommendations?

Yes, we can suggest soil types and fertilizers that work best for specific plants. Fertilization and soil amendments are critical to promoting healthy growth, and we can provide guidance based on each plant’s needs.

Can I request pest and disease control advice?

Certainly! We can advise on pest management and disease prevention techniques, as well as recommend eco-friendly treatment options for common plant issues.

How often should I water my plants?

Watering needs vary by plant species, season, and climate. Generally, young plants need consistent moisture, while mature plants have different requirements. We’ll provide watering guidelines based on the specific plants in your order.

Are there any specific maintenance practices I should follow?

Key practices include regular watering, fertilizing, pruning, and pest control. We’ll outline any special maintenance needs for the varieties you order to help you keep them healthy year-round.

What should I do if my plants show signs of stress?

If your plants exhibit yellowing leaves, stunted growth, or wilting, they may be experiencing environmental stress or nutrient deficiencies. Contact us, and we’ll help diagnose the issue and suggest remedies.

Can you help with plant selection based on maintenance needs?

Yes, we can recommend plants based on their care requirements. Whether you’re looking for low-maintenance options or specific types requiring more attention, we’ll help you choose the best varieties for your needs.

Do you offer support for seasonal plant maintenance?

Yes, we provide seasonal care tips to help you adapt to changing weather conditions. Reach out to us for guidance on plant protection during summer, monsoon, or winter seasons.

How do I ensure proper lighting for indoor plants?

Indoor plants vary in their lighting needs. Some thrive in indirect light, while others require brighter conditions. We’ll provide recommendations based on the indoor plants you order to ensure they receive adequate light.

What fertilizers are best for your plants?

We recommend balanced, organic fertilizers for general maintenance, but specific plants may benefit from tailored blends. We can guide you on the ideal fertilizers and feeding schedules for optimal plant health.

Do you provide pruning and shaping advice?

Yes, we offer pruning and shaping guidance to help you maintain plant aesthetics and health. Pruning promotes growth, prevents diseases, and keeps your plants looking their best.

What should I do with plants that have outgrown their containers?

Repotting or replanting is essential when a plant has outgrown its container. We can advise on suitable pot sizes and replanting techniques to accommodate growth while minimizing transplant shock.

Packaging and Loading

How are plants prepared for transportation?

We carefully prepare each plant for bulk transport by securing them in appropriately sized containers and arranging them to minimize movement during transit. Our team ensures each plant is stable to prevent damage during the journey.

Do you offer individual packaging for plants?

No, we do not provide individual packaging for plants. Instead, we load plants directly onto the transport vehicle to ensure efficient and safe bulk handling. This approach helps reduce waste and keeps costs low.

What steps do you take to protect plants during loading?

Our trained team carefully arranges plants to prevent crushing or damage. We use spacing techniques to allow airflow and reduce stress on the plants, ensuring they reach you in healthy condition.

Do you provide any protective coverings for delicate plants?

For delicate or sensitive plants, we use protective coverings when necessary to shield them from external elements like dust or direct sunlight during transportation.

Are there different bag sizes for different plant types?

Yes, we use a variety of bag sizes, from 5x6 to 40x40, depending on the plant's size, age, and species. This allows us to provide suitable conditions for each plant type during transport.

Can I request customized packaging for my order?

While we don’t offer individual packaging, we can accommodate certain special requests for large orders, such as extra protections for delicate plants. Please discuss your requirements with us in advance, and we’ll do our best to accommodate them.

How much space is required for loading plants onto vehicles?

Space requirements depend on the number, size, and type of plants ordered. We provide guidance on vehicle size based on your order to ensure all plants are safely and efficiently loaded.

Do you use eco-friendly materials for loading?

Yes, we focus on minimizing our environmental impact by using reusable loading materials where possible. By avoiding excessive packaging, we reduce waste and focus on efficient loading practices.

Is loading assistance provided at the delivery location?

Our service covers loading plants at the nursery. However, unloading at the delivery site is generally the responsibility of the buyer. If assistance is needed, please let us know in advance, and we can discuss potential options.

How do you handle large plants or trees for transport?

For large plants and trees, we use specific loading techniques to secure them during transport. We may also coordinate with specialized vehicles for orders containing oversized plants to ensure safe delivery.

Are there any restrictions on the weight or size of plants for transport?

We offer plants in various bag sizes and weights, ranging from 1 kg to 200 kg. For particularly large or heavy plants, we recommend discussing logistics with us to ensure suitable transport arrangements.

Do you ensure proper ventilation during transport?

Yes, we arrange plants to allow adequate airflow, reducing heat buildup and stress during long-distance travel. This is especially important for live plants to arrive in optimal condition.

What should I do to prepare for unloading plants?

Make sure the unloading area is accessible and suitable for plant handling. Clear a shaded, stable space if possible to reduce plant stress upon arrival. Our team can advise on the best unloading practices for your specific order.

Can I inspect plants before they are loaded for shipping?

Yes, we encourage buyers to inspect their plants at our nursery before loading, ensuring quality and satisfaction. If you’re unable to visit, we can provide photos or videos for remote inspection.

How long does the loading process take?

Loading time varies depending on the order size. Our team works efficiently to load plants securely, with most orders loaded within a few hours. Large or customized orders may take additional time.

Returns, Refunds, and Cancellations

What is your cancellation policy?

Cancellations are accepted within 24 hours of placing the order. After this period, cancellations may incur a fee, especially for large orders, as plants are selected and prepared for transport soon after confirmation.

Can I modify my order instead of canceling it?

Yes, minor modifications can often be made before the order is finalized and prepared for shipment. Please contact us as soon as possible, and we’ll work to accommodate your changes based on availability.

Do you accept returns on live plants?

Due to the perishable nature of live plants, we generally do not accept returns. Once plants have left our nursery, they are outside of our direct care, and we cannot guarantee their condition upon return.

What should I do if I receive damaged or unhealthy plants?

If any plants arrive damaged or unhealthy, please contact us within 24 hours of delivery. Provide photos and details of the issues, and our team will assess the situation. We’ll work with you to find a suitable solution, which may include a partial refund or replacement in specific cases.

Are refunds available if plants are unavailable after order confirmation?

In rare cases where a confirmed plant variety is unexpectedly unavailable, we will inform you immediately. You can choose an alternative plant, or we can issue a refund for the unavailable items.

How do you handle refunds for canceled orders?

Refunds for canceled orders are processed within 7-10 business days. The refund amount may be subject to a cancellation fee if the order was canceled after plants were prepared or reserved.

Can I get a replacement for plants damaged in transit?

While we take every measure to ensure safe transportation, unforeseen issues may occur. If plants are damaged in transit, please notify us with photographic evidence within 24 hours of receiving the order, and we’ll assess whether a replacement is possible.

Do you offer partial refunds?

Yes, partial refunds may be considered for specific issues, such as if a portion of the order arrives damaged. Each situation is evaluated individually to ensure fair resolution.

What is the process for reporting an issue with an order?

Contact us immediately via your preferred method (phone, WhatsApp, or email) if you experience any issues with your order. Include order details, photos, and a description of the issue. Our team will respond promptly to address your concerns.

Are there any fees associated with cancellations or modifications?

For orders canceled after plants have been prepared or modifications made after confirmation, a fee may apply. This fee covers the time and resources spent on preparing the order.

Can I get a refund if I arranged my own transport and there were issues with delivery?

If you arrange your own transport, please note that any issues during transit fall outside our responsibility. We recommend choosing reliable transport services to minimize potential damage. Refunds for transport-related issues are not available for customer-arranged deliveries.

What if my order is delayed?

If there are unforeseen delays in shipping due to circumstances beyond our control (e.g., weather or logistical issues), we will keep you informed. Delays do not generally qualify for a refund, but we’ll work with you to minimize the impact on your order.

How can I prevent issues with my order?

To ensure a smooth experience, please confirm all order details before finalizing and ensure accurate delivery information. Our team is available to discuss any concerns beforehand to minimize issues.

Are refunds processed to the original payment method?

Yes, refunds are typically processed to the original payment method. If this is not possible, we’ll discuss alternative arrangements with you.

Who should I contact for any return or refund queries?

For any return, refund, or cancellation queries, please reach out to our customer service team via phone, WhatsApp, or email, and we’ll assist you with your request.

Home Home Contact Contact WhatsApp WhatsApp Products Products